Legal

Terms of Use & Disclaimer

Last updated: January 2026

Welcome to Lumo (“we”, “us”, “our”). By accessing or using our website, tools, and services (the “Services”), you agree to these Terms of Use & Disclaimer (“Terms”).

1. What Lumo Is (and Isn't)

Lumo provides cosmetic skincare information and routine recommendations generated from user-provided inputs such as skin type, preferences, and concerns. Lumo is an educational and decision-support platform.

Lumo does not:

  • Provide medical or clinical advice
  • Diagnose skin conditions
  • Prescribe treatments or medications
  • Replace professional healthcare guidance

All recommendations are informational only and relate to cosmetic skincare products, not medical treatment.

2. No Medical Advice (Global)

The Services do not constitute medical advice, diagnosis, or treatment.

If you have:

  • A diagnosed skin condition
  • Severe, persistent, or worsening symptoms
  • Known allergies or sensitivities
  • Any medical concerns

You should consult a qualified healthcare professional or dermatologist before using new products.

3. Patch Testing & Individual Responsibility

Skin responses vary significantly between individuals. You agree to:

  • Perform a patch test before using any new product
  • Introduce products gradually
  • Discontinue use if irritation or adverse reactions occur

Lumo is not responsible for individual reactions to products recommended through the Services.

4. Affiliate & Advertising Disclosure

Some product links on Lumo are affiliate links. This means:

  • We may earn a commission if you purchase through these links
  • There is no additional cost to you
  • Recommendations are based on relevance and suitability, not commission value

Affiliate relationships do not affect our commitment to clear, unbiased skincare guidance.

5. Accuracy & Limitations

We strive to ensure information is accurate and current, however:

  • Product formulations may change
  • Availability may vary by country or retailer
  • Individual results are not guaranteed

Lumo makes no warranties regarding completeness, accuracy, or outcomes.

6. Communications

We send transactional emails related to your use of the Services (for example, routine delivery, account security, or legal notices).

Marketing communications are only sent if you explicitly opt in. You can unsubscribe at any time using the link in those emails.

7. Third-Party Products & Services

Lumo does not manufacture, sell, or distribute skincare products. We are not responsible for:

  • Third-party product quality or safety
  • Retailer practices or policies
  • External websites linked from our platform

Use of third-party products is at your own discretion.

Jurisdiction-Specific Notices

The following sections apply in addition to the above Terms, depending on your location.

7. United Kingdom (UK)

  • These Terms comply with UK consumer protection law, including the Consumer Rights Act 2015
  • Affiliate disclosures comply with ASA and CMA guidance
  • Lumo does not provide regulated medical services under UK law
  • Nothing in these Terms limits rights that cannot legally be excluded under UK law

8. European Union (EU)

  • These Terms comply with applicable EU consumer protection principles
  • Lumo provides informational services only and does not fall under regulated medical device classifications
  • You retain all mandatory consumer rights under EU law
  • Personal data handling is governed by our Privacy Policy, in line with GDPR

9. United States (US)

  • Lumo does not provide medical advice as defined by US federal or state law
  • Statements made on the platform have not been evaluated by the FDA
  • Products recommended are cosmetic products, not drugs or medical devices
  • Use of the Services is at your own risk, subject to applicable state and federal consumer protection laws

10. Africa & Other Regions

  • Lumo provides general skincare education and product discovery tools
  • Local product availability, regulation, and formulation standards may vary
  • Users are responsible for ensuring products are appropriate and compliant with local regulations
  • Lumo does not assume responsibility for regional regulatory differences or import restrictions

12. Limitation of Liability (Where Permitted)

To the maximum extent permitted by law:

  • Lumo shall not be liable for indirect, incidental, or consequential damages
  • Liability arising from cosmetic product use rests with the manufacturer and user
  • Nothing in these Terms excludes liability where such exclusion is unlawful

13. Changes to These Terms

We may update these Terms periodically. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms can be sent to: support@lumo.skin